OUR PROMISE

Chief’s pack deserves gear that lives up to the respect we’re building. If something’s wrong, we make it right. No excuses, no runaround.

WE’VE GOT YOU COVERED FOR:

• Wrong item sent
• Damaged or defective pieces

That’s it, that’s the list — and it’s honest, not a loophole hunt.

THE WINDOW

30 days from purchase. Don’t sit on it.

HOW TO CLAIM IT

Email us at [Your Support Email] with your order number and a quick rundown of what went wrong. We move fast — this brand doesn’t do slow.

RETURN SHIPPING

If we sent you the wrong item or it showed up damaged/defective, that’s on us — we cover the return shipping label, no cost to you.

ONE MORE THING

This policy may be updated as we grow. Any changes apply to orders placed after the update date — if you bought before a change, your original terms stand. Current version always lives right here, and you can always ask at JenHowser@MastiffThreads.onmicrosoft.com

KEEP IT ROYAL

Your gear’s only as good as how you treat it. Follow the washing and care instructions in your package so it holds up — ring-spun cotton deserves respect too.

Respect isn’t a privilege. It’s owed.

Policy Updates

This Refund Policy may be updated at any time without notice. For the most current version, please contact us at JenHowser@MastiffThreads.onmicrosoft.com.